fbu7 Privacy Policy

This Privacy Policy ("Policy") describes how fbu7 ("fbu7", "we", "us", "our") collects, uses, stores, and discloses personal data from individuals ("you", "your", "the Player") who access or use the online gaming platform at https://fbu7.io ("the Platform"). This Policy forms part of the overall agreement between you and fbu7, together with the Terms & Conditions and the Responsible Gaming Policy.

fbu7 is committed to protecting the privacy and personal information of all players on the Platform, particularly those located in Bangladesh. We recognise that trust is foundational to our relationship with every player, and we understand that the responsible handling of your data is central to maintaining that trust.

By registering an account on fbu7, accessing the Platform, or submitting any personal information to us, you confirm that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the Platform.

fbu7 collects several categories of personal data depending on your interaction with the Platform. The following table sets out the categories of data we may collect and the context in which each category arises:

We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data for identification purposes) unless specifically required by applicable legal or regulatory obligations.

fbu7 collects personal data through the following channels and methods:

• Direct Submission: Data you provide voluntarily when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting our support team, or responding to a survey or promotion.
• Automated Technical Collection: Data collected automatically when you access and interact with the Platform, including IP address, device identifiers, browser fingerprint, and session activity logs. This data is collected via server logs and first-party analytics tools.
• Cookies and Similar Technologies: fbu7 uses cookies and local storage to maintain session state, remember preferences, prevent fraud, and gather aggregated usage statistics. Please see Section 7 for full details on our cookie usage.
• Payment Processors: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a bank partner, those payment providers may share transaction confirmation data with fbu7 to verify that a payment has been completed.
• Identity Verification Providers: Where fbu7 uses third-party identity verification services to assist with KYC checks, those services may return verification status data (confirmed / not confirmed) to fbu7 after processing your submitted documents.
• Public Sources: In limited fraud prevention and due diligence scenarios, fbu7 may reference publicly available sources such as sanctions lists or adverse media databases to verify the legitimacy of an account.

fbu7 uses the personal data we collect strictly for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected:

• Account Management: To create, maintain, and administer your player account, including processing login sessions, maintaining your account balance, and recording your transaction history.
• Identity Verification (KYC): To verify your identity, age, and the ownership of your payment methods in compliance with our platform integrity requirements.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to investigate any disputed or failed transactions.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account sharing, multi-accounting, bonus abuse, and other prohibited activities described in the Terms & Conditions.
• Responsible Gaming: To monitor your gaming patterns, identify indicators of problem gambling behaviour, enforce self-exclusion decisions, and provide timely interventions in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of our communications with you.
• Legal and Regulatory Compliance: To meet obligations imposed by applicable laws, respond to legal process, and cooperate with regulatory or law enforcement authorities where required.
• Service Improvement and Analytics: To understand how players use the Platform, identify areas for improvement, test new features, and optimise the user experience in aggregate and anonymised form.
• Marketing Communications: Where you have opted in to receive promotional communications, to send you information about fbu7 bonuses, new games, and seasonal promotions such as BPL, IPL, Eid, and Pohela Boishakh offers. You may opt out at any time.

fbu7 processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform our obligations under the contract with you — specifically, to operate your player account, process payments, and deliver the gaming services you have requested.
• Legitimate Interests: Processing that is necessary for fbu7's legitimate business interests, provided those interests are not overridden by your rights. This includes fraud prevention, platform security, internal analytics, and improving our services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including identity verification requirements, anti-money laundering obligations, and responses to lawful requests from authorities.
• Consent: Where we rely on your consent as the legal basis for processing (for example, for marketing communications or optional analytics cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

fbu7 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose:

• Payment Service Providers: We share transaction-relevant data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard solely for the purpose of processing deposits and withdrawals associated with your account.
• Identity Verification Providers: We may share identity documents and related data with accredited third-party KYC service providers who assist us in verifying the accuracy and authenticity of player-submitted documents. These providers act as data processors under our instruction and are bound by confidentiality agreements.
• Game Providers: When you play a game on fbu7, a session token and anonymised player identifier are shared with the game provider (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) to facilitate game delivery. Game providers do not receive your full personal identity data.
• Analytics and Security Tools: Aggregated, anonymised usage and technical data may be processed by internal analytics tools to help us understand Platform performance. No personally identifiable information is shared with external analytics platforms in identifiable form.
• Legal and Regulatory Authorities: We may disclose personal data to courts, law enforcement agencies, financial intelligence units, or other governmental authorities where required to do so by law, court order, or enforceable regulatory request. Where legally permissible, we will attempt to notify you of such disclosure.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of fbu7's business, personal data held by fbu7 may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections.

fbu7 uses cookies and similar technologies (such as local storage and session storage) on the Platform to ensure the proper functioning of the service and to improve the user experience. The following categories of cookies may be in use:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your logged-in session, store your language and currency preferences, and enable security features. These cookies cannot be disabled without impairing basic Platform functionality.
• Functional Cookies: These cookies remember choices you have made — such as your preferred game lobby view or notification settings — to provide a personalised experience. They do not track your activity across other websites.
• Analytics Cookies: fbu7 may use first-party analytics cookies to collect aggregated, anonymised data about how players navigate and use the Platform. This data is used internally to identify performance issues and improve the user interface.
• Security and Fraud Prevention Cookies: These cookies help fbu7 detect suspicious activity, identify returning devices in fraud investigation contexts, and enforce responsible gaming limits such as session duration caps and self-exclusion.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the Platform. fbu7 does not use third-party advertising cookies or cross-site tracking cookies.

fbu7 implements a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Key measures include:

• SSL/TLS Encryption: All data in transit between your device and the fbu7 Platform is encrypted using industry-standard SSL/TLS protocols. The Platform operates exclusively over HTTPS.
• Data Encryption at Rest: Sensitive personal data stored in fbu7's databases — including identity documents and financial records — is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal data within fbu7's systems is strictly limited on a need-to-know basis. Staff members who access player data are bound by confidentiality obligations and undergo regular data protection training.
• Intrusion Detection: fbu7 employs automated monitoring tools to detect and respond to anomalous access patterns, attempted unauthorised access, and other security events in real time.
• Regular Security Reviews: fbu7's technical infrastructure undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no information system can guarantee absolute security. You are responsible for maintaining the confidentiality of your fbu7 account credentials and for promptly reporting any suspected unauthorised access to your account to our support team.

fbu7 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention principles apply:

• Active Accounts: Personal data associated with an active player account is retained for the duration of the account relationship and for a defined period after account closure to support dispute resolution, regulatory audits, and fraud investigations.
• KYC and Identity Documents: Verified identity documents are retained for a minimum of five years following account closure in accordance with standard anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records including deposits, withdrawals, and bet history are retained for a minimum of five years from the date of each transaction.
• Support Communications: Customer support correspondence is retained for three years from the date of the final communication in each support case.
• Technical and Usage Data: Server logs and session data are retained for up to 12 months for security and analytics purposes, after which they are deleted or anonymised.
• Marketing Opt-In Data: Records of your consent to receive marketing communications are retained for as long as you remain opted in, plus a further period of two years following opt-out to evidence the history of your consent preferences.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

As a player on the fbu7 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the fbu7 support team using the details in Section 14:

• Right of Access: You have the right to request a copy of the personal data that fbu7 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that fbu7 holds about you. You may update certain data directly within your account settings panel.
• Right to Erasure ("Right to Be Forgotten"): You may request that fbu7 delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to overriding legal retention obligations.
• Right to Restriction of Processing: You may request that fbu7 restrict the processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being investigated.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request its transfer to another data controller where technically feasible.
• Right to Object: You have the right to object to fbu7's processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where fbu7 relies on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

fbu7 will respond to all verified data rights requests within 30 days of receipt. We may request additional information to verify your identity before processing a request. Where a request is complex or numerous, the response period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

The fbu7 Platform is strictly intended for adults aged 21 years and above. fbu7 does not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification checks are performed during the account registration process and upon any withdrawal request.

If fbu7 becomes aware that personal data has been collected from an individual under the minimum age of 21 — whether through our own verification processes, a report from a parent or guardian, or any other means — we will promptly close the relevant account, delete all associated personal data to the extent permissible by law, and void any account balance held in that account.

The fbu7 Platform may, from time to time, contain references to game providers, payment partners, or sporting bodies. This Privacy Policy applies solely to the fbu7 Platform. fbu7 is not responsible for the privacy practices or content of any third-party websites, services, or applications that are referenced or accessible from the Platform.

When you interact with third-party services — including bKash, Nagad, or Rocket payment gateways — you are subject to the privacy policies of those third parties. We strongly encourage you to read the privacy policies of any third-party service before submitting personal data to them. fbu7 has no control over and assumes no responsibility for the data handling practices of third-party providers.

fbu7 reserves the right to update, amend, or replace this Privacy Policy at any time. Where a material change is made to how we process your personal data, we will notify you in advance via email or a prominent notice on the Platform. The effective date of any revised version will be clearly displayed at the top of the document.

Your continued use of the fbu7 Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must cease using the Platform and may close your account by contacting our support team.

We recommend reviewing this Privacy Policy periodically. The most current version is always available at https://fbu7.io/privacy-policy. All previous versions of this Policy are archived and available on request.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 10, please contact the fbu7 privacy and support team using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 via the fbu7 Platform
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Language: English
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

When contacting us regarding a data rights request, please include your registered account username, the specific right you wish to exercise, and any relevant details that will help us locate and process your request efficiently. We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 days.

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the fbu7 Privacy Policy.